Loyalty Smart Card Installation

Step 3 – Install the Application

Once ALL the pre-requisites are installed click below to install the smart card application

See Installing the Smart Card Application below for more information.

* YOUR INSTALL IS NOW COMPLETE *

Troubleshooting connection problems

If you get the message ‘Can’t connect to loyaltycard.loyaltylogistix.com‘ when you run the card app you will need to configure the application proxy server settings: See Proxy Server Settings below.

Quick Start Guide

A quick start guide for the application can be downloaded by clicking here

Full manual

Online can be found at http://loyaltycard.loyaltylogistix.com/HelpV2/en/default.html

<< Back

If you require help please call the support line on 44 (0) 1248 675270 or email support@loyaltylogistix.com

Installing the Smart Card Application

1) Open the Smart card application Launch page in a browser by clicking on the following link (or typing in your address bar):

http://www.loyaltylogistix.com/cardsuite/install/

The Launch Page Will Open

Loyalty Smart Card Install Launch Page

2) Click Install

The file download box appears

3) Click Run

A security warning appears saying the the publisher could not be verified

4) Click Run again

The launching application message will appear briefly

Launching application message

And another unknown publisher security warning.

5) Click Install

The install progress message will appear briefly then the loyaltycard application login prompt will appear.

Loyalty Application login prompt.

The application is now installed.

Back to top.

Proxy Server Settings

When the application is run for the first time after installing the following message may be displayed.

Unable to connect message

Check the following URL through a web browser:
http://www.loyaltylogistix.com

If page not available:
there is problem with the internet connection which will need fixing.

If page appears:
you will need to set the Loyalty Smart Card application proxy server settings.

To set Proxy Server settings:

1) Start the Loyalty Smart Card application.

The Unable To Connect message will appear (see above)

2) Double click the login screen above the username and password field.

A password capture dialog appears

Configuration Settings Login

3) Enter the configuration password (contact support for this)

4) Click Login.

The Setup Button will become active on the login box

Loyalty Smartcard Login Box

5) Click the Setup button.

The Loyalty Card Configuration Settings appear.

Loyalty Card Configuration Settings

6) Tick the Use Proxy Auto Configuration radio button.

7) Click Test Connection.

If the connection is unsuccessful:

A connection error message will appear.

Connection error message

i) Tick the radio button Proxy Server by Name

ii) In the host name / IP address field type 194.28.139.167

iii) Check the port number and change as necessary (the standard internet port is 80)

iv) If a proxy username and password is used to access the Internet when using Internet Explorer:

a) Enter the username in the Proxy Username box

b) Enter the password in the password box.

c) If a domain login is used enter the domain name

v) Click Test Connection Again – if the connection is unsuccessful call user support.

If the connection is successful

A message saying ‘A successful connection was made..’ will appear.

Test Connection Successful

i) Click Save to save your settings

The Loyalty App is now ready to use. The settings have been saved on your machine and will be used next time it is run.

Back to top.